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All requests to return, replace or exchange a product must be emailed to our Returns department. A request must be authorized by Custom Cars Central, before a part is sent back. RMA number will be issued for each approved request. Unauthorized returns or returns without an RMA number will be rejected by Custom Cars Central and sent back at your sole cost.
Return Authorization/RMA Number Request
Return authorization must be sent via email to our Returns department at firstname.lastname@example.org. Please explain in detail why you are requesting to return a part. Images of the part are required for non-fitment or damage claims.
Status of Existing Return
To check the status of an existing return, please email email@example.com.
Sending Part(s) Back
Before a part can be sent back, an authorization number must be issue by Custom Cars Central. The authorization number must be written on the outside of the box, and not on the original product box. Please make sure all returns are securely packaged. Return shipping and insurance is customer's responsibility. Any damaged or missing parts will not be credited.
Restock Fee/Free Shipping
A restock fee will be applied to all returned parts including exchanges and replacements. The restock fee will be determined based on the type of part returned. On parts with free shipping, the original shipping charge will be subtracted from the refund/credit.
New Item Return
Returns will only be allowed under conditions listed below. Please pay particularly close attention to order details at the time of delivery, ensuring accurate shipment of quality product and follow details of instructions and warnings on packaging. Customers are reminded to unpack, dry fit and examine all parts before installation.
Exchange/Replacement can only be made under conditions listed for a New Item Return. A restock fee will be applied.
If the replacement is needed sooner, we recommend requesting a return, and placing a new order for the correct part. In this situation, you will be charged for the second order, but refunded for the first order once we process your RMA.
Incorrect Catalog Listing/Wrong Part Received
In a case you receive a part that doesn't fit your car, you will be responsible for any additional shipping charges and a restock fee, unless our catalog states that the part in question fits your car and you have provided enough information for us to determine that the part wouldn't fit your car. Complete vehicle informatoin can be provided to us during the checkout process in the Vehicle Information text box towards the bottom of the checkout page.
In a case when you receives a part other than what is shown on an invoice, we will send you a pre-paid label to get the part back. Pre-paid ground shipping is only provided for the return shipment. Shipping may be upgraded at your expense. A correct part will be sent to you via the method shown on your invoice, once the other part is received back.
A claim must be filed with a shipping company when the package is damaged or lost in shipment. The length of time to process a claim depends on the shipping company. Custom Cars Central does not bare liability for damages incurred during shipment unless determined otherwise by the shipping company.
Warranty Policy and Product Service
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